Refund and cancellation policy

Last updated: 26 July 2026

Because an eSIM is a digital product, the following refund and cancellation policy applies.

1. Eligible for a refund

• The eSIM has a technical fault on the provider's side and cannot be activated, after checks with our support team.
• You bought the wrong plan and have not installed or activated the QR code (the code remains unused and no data use has occurred).

2. Not eligible for a refund

• An eSIM that has been activated or has had data use.
• A device that does not support eSIM or is not network-unlocked; you need to check this before purchase, and we are available to help check beforehand.
• A change to personal travel plans after the eSIM has been activated.

3. How to request a refund

Contact the support channel in the site footer with your order code within 7 days of purchase. We respond within 24–48 business hours. If eligible, funds are returned to the original payment method within 5–10 business days, depending on the gateway or bank.

4. Plan changes

In many cases, we can change your plan to a more suitable one instead of issuing a refund. Contact the support team for advice.